Effective October 10, 2014
What we collect
Your use of the Website will be done anonymously. We may log your IP address (the Internet address of your computer) to give us an idea of how you use the Website, but we do not link your IP address to any personal information unless you have logged into your account. We may use “cookies” to understand your use of the Website and improve your experience (see “Cookies” below).
How we use your personal information
We may use your personal information for the following purposes:
- To respond to requests for information or services.
- To send you products that you have ordered.
- To confirm your identity.
- To provide customer support.
- To inform you of upcoming sales, new products, and other advertising. You may opt-out of receiving non-order related communications from us.
Who we share it with
We never sell or rent your personal information; we may disclose your personal information to PayPal (but only to the extent that such disclosure is needed) or if required to do so by law (for example, a subpoena) or regulation, or in good faith to (a) comply with legal processes served on the site, or (b) protect the rights and property ofComfortCam, or (c) where our records indicate fraudulent activity or other deceptive practices that a governmental agency should be made aware of, or (d) where your communication suggests possible harm to others.
Security of your Personal Information
Your personal information is never shared with outside parties without your permission, except under conditions explained above, and data is stored in password – controlled servers with limited access. Our Website uses secure socket layer (“SSL”) encryption to protect your personal information whenever it is collected or transmitted.
No one can see or edit your personal information without knowing your username and password, so do not share these with others. If you believe that an unauthorized person has gained access to your username and/or password, please notify us immediately by contacting us at firstname.lastname@example.org.
Access to your Personal Information
You may review and update your personal information at any time by contacting us at
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access to your data.
Use of Analytics
Our Website does generate certain kinds of non-identifying site usage data, such as the number of hits and visits to the Website. This information is used for internal purposes only. The statistics contain no personal information and cannot be used to gather such information.
The Website uses “cookies” to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web page server. Cookies cannot be used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you, and can only be read by a web server in the domain that issued the cookie to you. You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the Website or our services.
Because we value your privacy we have taken steps to comply with the California Online Privacy Protection Act. If you would like to review and/or modify the personal information that we have on file for you, please contact us at email@example.com.
Do Not Track
ComfortCam does not track users
How do I install my cameras?Very simple. Just follow the Quick Start card in the ComfortCam™ box. You can also view our instruction video here.
Do I need internet in order to access my cameras remotely?No, you just need a data connection.
What happens if I have problems viewing one of my cameras?1. Check your data connection on your phone and make sure it is enabled.
2. Check your WiFi connection at home and make sure it is enabled.
3. Turn the WiFi on your cell phone. Then check your WiFi connection by your camera using your cell phone and see if the signal strength is weak. You may need to move your camera to a stronger connection in the room.
Can I share access to my cameras with anyone else?Yes, you can allow up to 4 mobile devices to view your cameras at once.
Can I view multiple cameras at once?Yes, you can view any 4 cameras simultaneously or one at a time.
Are there any limits to the number of cameras I can install?No, you can install as many as you would like.
What versions of the iPhone, iPad, and Android is the ComfortCam™ App compatible with?All versions.
Can I do other things on my phone or tablet while ComfortCam™ is running on my Android or Apple device?Yes,
What security measures are in place to protect my privacy?At ComfortCam™ we understand the importance of privacy. ComfortCam™ is a direct, wireless connection in your home.You are the one accessing your camera whether in your home or away. All recordings are done directly on your phone via a memory chip. We DO NOT use Cloud technology.
To ensure the utmost security, we also recommend you complete the following steps:
-Create a username and password on your app.
-Lock your phone.
-Put a username and password on your WiFi.
Can you send pictures or videos?Yes, every time you take a picture or video using the ComfortCam™ App it automatically saves it to your mobile device or camera. From there, you can send to whomever you like. If you have a memory card in your camera, you can also share it from there.
How can I use ComfortCam™ as an in-home monitor for a babysitter?You can use an old Apple or Android smartphone or tablet as your home monitor. This device would then stay in the home at all times.
Can I take ComfortCam™ on vacation with my family?Yes, as long as you have access to the router and username and password for the WiFi.
What is your return policy?We love our product, but if for any reason you are not happy with ComfortCam™ you can return the camera within 30 days for a full refund.
What is the warranty after purchasing a ComfortCam™ camera?We offer a 1 year warranty from date of purchase. We will repair the camera subject to normal use of the product (charges may apply for some components). In the course of usage, damage, or loss due to human errors such as opening the camera housing, removal of the ID sticker, abnormal use, or loss of the guarantee card, warranty will be invalid.
What happens if my internet goes out in the middle of the night?We recommend you use your local WiFi mode at home so you can still stay connected even if the internet goes out.
Do you sell actual monitors that I can keep at home?No, but as a suggestion you can use an old Apple or Android smartphone or tablet as your stationary monitor.
Have another question, email us at support@ComfortCam.com
At ComfortCam™ we care about the safety of your children.We ask that you carefully review the below safety warnings.
PRODUCT SAFETY WARNINGS:
STRANGULATION HAZARD: CPSC.gov – “Keep power cord out of baby’s reach. NEVER place camera or cords within 3 feet of crib or playing area. Only use the AC Adapter provided.”
OVERHEATING RISK: Never cover camera with curtain or any other cloth when wall mounted.
Need to get in touch with us, email firstname.lastname@example.org.
We will respond to you within 2 business days.